Frequently Asked Questions
Everything you need to know about your next ride.
How do I choose the right scooter for my child's age?
We categorize our scooters by age group and weight capacity. For toddlers, our 3-wheeled Mini Micro range provides stability, while older children and teens typically prefer our 2-wheeled Sprite or Cruiser models for better maneuverability.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders over $50. Once your order is processed, delivery typically takes 3-5 business days depending on your location. Expedited shipping options are available at checkout.
Are replacement parts available if a component wears out?
Yes, we believe in sustainability and longevity. We stock a full range of replacement parts, including wheels, brake pads, and handlebar grips, so you can repair your scooter instead of replacing it.
What is your return policy for unused items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the scooter in its original packaging and unused condition for a full refund.
Do Micro Scooters come with a warranty?
Every Micro Scooter comes with a 2-year manufacturer's warranty that covers defects in materials and workmanship, giving you peace of mind with every purchase.
Is assembly required when my scooter arrives?
Most of our scooters arrive almost fully assembled. You will typically only need to click the handlebar into the deck or tighten a single bolt using the provided Allen key.